Privacy Policy

PinoyTrade.com is operated by Pinoytrade, registered in the Netherlands.

This Privacy Policy explains how PinoyTrade collects, uses and protects personal data when you visit our website, use our software shop, place an order, activate a license, download software or contact us.

Who we are

Website: PinoyTrade.com
Software shop: PinoyTrade.com/shop
License and download services: apps.pinoytrade.com

Address: Anemoon 5, 5071 GP Udenhout, Netherlands
KvK: 69618836
VAT: NL857942360B01

For privacy-related questions, please contact: privacy@pinoytrade.com

Personal data we process

We may process personal data that you provide to us or that is needed to use our website, webshop, software products and license services, such as:

  • name;
  • billing address;
  • email address;
  • phone number;
  • order details;
  • payment status;
  • license email address;
  • license key;
  • activated website/domain;
  • software product and plugin version;
  • download token and download status;
  • license check status;
  • customer service communication;
  • technical website data such as IP address, browser type, device information and cookie preferences.

Why we use your data

We use personal data for the following purposes:

  • processing software orders;
  • handling payments and refunds;
  • creating and managing license keys;
  • providing secure plugin downloads;
  • activating and checking software licenses;
  • preventing unauthorized access to downloads or licenses;
  • providing customer support;
  • sending order confirmations and service emails;
  • sending license and download emails;
  • improving our website, shop and software services;
  • meeting legal, tax and accounting obligations.

Webshop and hosting

Our software shop runs on WordPress and WooCommerce.

Our technical services may use hosting and infrastructure providers to keep the website, shop, license API and download API secure and operational. These providers may process data only where needed to provide, secure and maintain the services.

Software license and download services

PinoyTrade software products may require license activation.

For the PinoyTrade Scanner for WooCommerce, the plugin may contact our license server at:

apps.pinoytrade.com

The license check may include:

  • license key;
  • license email address;
  • activated domain;
  • product identifier;
  • plugin version;
  • license status request.

This information is used to verify whether the license is valid and whether the software may be used on the activated website.

Secure downloads are also handled through apps.pinoytrade.com. Download links may include a secure token to allow access to the purchased software file.

Email and communication

We use WooCommerce for transactional emails such as order confirmations and order updates.

License and download emails may be sent to the license email address provided during checkout.

Emails are sent through our configured SMTP service, such as WP Mail SMTP or another configured mail service.

If newsletter or marketing emails are offered, they will only be sent where allowed, for example after subscription or consent.

For customer service questions, please contact: Legal@pinoytrade.com

Payments

Payments may be processed by payment providers such as Stripe, iDEAL, Wero, Mollie, PayPal, bank transfer or other available payment methods, depending on the payment options offered during checkout.

Payment providers process the data needed to complete and secure your payment.

PinoyTrade does not store full credit card details on its own servers.

Accounting and legal obligations

We may share required invoice and order information with accounting or administrative service providers.

We retain certain records where required by tax, accounting or legal obligations.

Analytics and marketing

We may use analytics and marketing tools to understand website usage and improve our services.

Depending on the active configuration, this may include tools such as:

  • Google Analytics;
  • Google Tag Manager;
  • Meta Pixel;
  • Google Ads tracking.

Where required, these tools are used based on your cookie consent preferences.

Cookies

We use cookies and similar technologies.

Cookies may be used for:

  • essential website and shop functionality;
  • cart and checkout functionality;
  • login and security;
  • license and download protection;
  • analytics;
  • marketing, where consent is required.

Cookie consent and preferences may be managed through a cookie banner or cookie settings tool, such as Complianz Pro.

For more information, please see our Cookie Policy and the cookie settings on our website.

How long we keep data

We keep personal data only as long as necessary for the purpose for which it was collected, unless a longer retention period is required by law.

Order and invoice data may be kept for the legally required accounting period.

License and download records may be kept as long as needed to provide access to purchased software, support license activation, prevent abuse and handle customer support.

Your privacy rights

You may have the right to:

  • access your personal data;
  • correct inaccurate data;
  • request deletion of data;
  • restrict processing;
  • object to processing;
  • request data portability;
  • withdraw consent where processing is based on consent.

To make a privacy request, please contact:

Legal@pinoytrade.com

We may need to verify your identity before handling certain requests.

Security

We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse or alteration.

Access to license, order and download data is limited to authorized users and systems that need this access to provide the service.

Changes to this Privacy Policy

We may update this Privacy Policy when our services, website, software products or legal obligations change.

The most recent version will be published on PinoyTrade.com.